Managing Campaigns

We have created a new section dedicated to managing the performance of the feedback requests you send to your customers. We made this change as a response ...
Campaigns can be created specific to each customer in each industry that your business operates in. By using campaigns, businesses can tailor the feedback ...
Directly access articles on all of the key features of a campaign from this set of Quick Links: Campaign Feature Quick Link I already use Feefo. How wil...
This article introduces Campaign Manager and the built-in campaign templates and looks at how to start/stop campaigns and, where multiple campaigns exist, m...
This article discusses the settings available in Campaign Preferences.  Campaign Preferences define the settings that are common for a complete campaign (f...
This article discusses the settings available in Feedback Preferences.  Feedback Preferences define the feedback request format, the content of all review ...
This article explains how to customise the content of a campaign's feedback request email. Customisation of the feedback request email is done using the ...
This article explains how to customise the content of a campaign's feedback form. Customisation of the feedback form is done using the Customise Form but...
This article explains how to customise the content of a campaign's feedback reminder. Sending a feedback reminder is optional. If enabled, the reminder wil...
This article explains how to customise the content of a campaign's 'not tried yet' reminder. The Not Tried Yet Reminder part of Feedback Preferences is o...
This article explains what Feefo SMS is, its basic setup and the various settings available to customise your SMS communications. Capture your audience thr...
A basic campaign template is only available to merchants with Multiple Campaigns. This article discusses the settings for a single basic campaign that has ...
A basic campaign template is only available to merchants with Multiple Campaigns. This article discusses the settings needed to establish multiple basic...
A pre-post travel campaign template is only available to merchants with Multiple Campaigns. This article discusses the settings needed to establish a campa...
This article introduces two media-related features, the Media Gallery and Media Integration. The Media Gallery enables you to easily list, view, share. dow...
This article looks in detail at the Media Gallery and its features. The Media Gallery enables you to easily manage your user-generated photos and videos. I...