Pre-V3.0 FAQs

Feedback data is downloaded from the Feefo servers using the standard URL in the form of:  https://api.feefo.com/api/xmlfeedback?merchantidentifier=examp...
Parameter Description Required/Optional merchantidentifier The merchant’s unique Feefo identifier Required tags Used to filter the XML feed by sale...
The XML Feed can be customised to return reviews from the last week, last month, last 6 months or last year and is configured using the 'since' parameter...
Google have revamped their guidance for marking up reviews for Rich Snippets as they no longer allow you to publish reviews anonymously. To generate corr...
Feefo operates multiple layers of caching to ensure platform stability for all merchants. As a result, there can be small discrepancies between the numbe...
The product video reviews are presented in the XML feed under the tag . Some examples of included videos can be found in the following XM...
Feefo caches data between updates to ensure the quality of service for all Feefo customers. This means that there can be a delay of up to 4 hours between...
Every day, an incremental feed for every merchant's Feefo ratings and reviews is sent to Google. In most cases, the incremental feed consists of just a s...
To download a copy of all feedback to a text file, use the Download Feedback API. The API generates a single flat text file named, by default, download-fee...
Prior to Feefo 3.0, 'logos' were used to display the Feefo rating and the number of received reviews as part of a Lightbox and Link Integrations on a merch...
The average service score can found in the data returned as part of a summary report created by our XML feedback API. For example: https://api.feefo.c...