Uploading Sales Data

Feefo 3.0 will accept files encoded in any format, however, we recommend using UTF-8 as this allows accented characters and non-Latin languages t...
When uploading via the Feefo Administration Portal the connection is secured via SSL so the sales data file and its contents are encrypted during tr...
Merchant user functionality is controlled by their 'role' within Feefo. There are four roles, but only two of these allow the user to upload sales file...
Yes, this can be done through the Feefo Administration Portal. To re-send a feedback request email that has previously been sent to a customer...
When a sales file is manually uploaded using 'Sales > Manage Sales Data', a report is displayed summarising how each sales line has been process...
Duplicate sales will occur when a sale appears in a sales file more than once or where a sales file that has been previously uploaded is uploaded a second t...
Additional products can be added to existing sales that have already been uploaded to Feefo if: There has been no feedback on the sale AND ...
There is no maximum number of sales per upload file, however, merchants should be aware that the larger the file is, the longer it will take to upload....
When uploading sales files through the Feefo Administration Portal, sending them by FTP or providing a location for Feefo to fetch the files from, ther...
There are seven methods to send sales data to Feefo in order to trigger the feedback request process. Click on each one to see more details: Uploa...
Sales files can only be uploaded by users with a role of 'Merchant Admin' or 'Normal Merchant User Uploads'. After a user has uploaded a sales file, it wi...