Uploading Sales Data

Feefo 3.0 will accept files encoded in any format, however, we recommend using UTF-8 as this allows accented characters and non-Latin languages t...
When uploading via the Feefo Hub, the connection is secured via SSL so the sales data file and its contents are encrypted during transmission.
Merchant user functionality is controlled by their 'role' within Feefo. There are four roles, but only two of these allow the user to upload sales files fr...
Yes, this can be done through the Feefo Hub. To re-send a feedback request email that has previously been sent to a customer: Log into the Feefo Hub. Go ...
In the Feefo Hub, a sales file is manually uploaded using 'Sales > Upload Multiple Sales'. Once processed, a report is displayed summarising the status ...
Duplicate sales will occur when a sale appears in a sales file more than once or where a sales file that has been previously uploaded is uploaded a second t...
Additional products can be added to existing sales that have already been uploaded to Feefo if: There has been no feedback on the sale AND ...
There is no maximum number of sales per upload file, however, merchants should be aware that the larger the file is, the longer it will take to upload. I...
When uploading sales files through the Feefo Hub, sending them by FTP or providing a location for Feefo to fetch the files from, there is no limit to the ...
There are seven methods to send sales data to Feefo in order to trigger the feedback request process. Click on each one to see more details: Upload via t...
Sales files can only be uploaded by users with a role of 'Merchant Admin' or 'Normal Merchant User Uploads'. After a user has uploaded a sales file, it wil...