At Feefo, we’re strong believers of genuine reviews, but as we’ve outlined in our moderation and compliance article, occasionally we get asked to remove reviews.
That being said, we will only remove reviews if they go against our review guidelines, which can be found here.
If you feel that you’ve received some feedback that should be removed, you’ll need to flag the review for moderation. Here’s how you do it from the Feefo Hub:
- Click on the review, and go to actions > flag for moderation
- Make sure you give as much detail as possible about the situation, and why you believe the review should be removed so that the moderation team can get enough insight and context
- Once your request has been submitted, we may get in touch to ask for more information
- We’ll let you know by email whether we’ve removed the review or not. If we’ve decided not to remove the review, we’ll give you the reasons why
If you’ve got any questions about flagging a review for moderation, get in touch with a member of our team at firstname.lastname@example.org.