This article introduces two media-related features, the Media Gallery and Media Integration.

The Media Gallery enables you to easily list, view, share. download and flag as inappropriate any user-generated photos and videos. All photos and videos that have been submitted to your Feefo account are displayed together in a separate tab accessed from the Feedback menu within the Feefo Hub.

Media Integration, currently a limited access feature, significantly enhances the functionality associated with user-generated photos and videos. Please contact your account manager to request access to this integration option:

  • In addition to the standard Media Gallery features, Media Integration offers photo and video moderation allowing you to approve which images are published as part of your integration.
  • You can add a media wall or carousel to your website to showcase the images that you have approved. This gives customers easy access to the images that you want them to see.
  • The wall/carousel displays a summary of each review represented and gives direct access to the product's web page or your website.

This is an example of the media carousel:

This is an example of the media wall:

And this is an example of the review summary and link to the product web page from the media tile:

Media Integration is configured via the settings in the Feefo Hub giving you the option of including media from service reviews or product reviews, and determining the type of media published; only photos, only videos or all media. 

For more details about these media-related features, see Media Gallery or Media Integration.