Yes, this can be done through the Feefo Hub. To re-send a feedback request email that has previously been sent to a customer:

  • Log into the Feefo Hub.
  • Go to 'Campaigns > Manage Feedback Requests'.
  • Toggle 'Status' to 'Sent' and enter the email address of the customer needing the duplicate email.
  • Click on 'Search Feedback Requests'.
  • From the list of emails produced, find the required sale, select it by ticking the box at the left-hand end of the row and click on the button 'Resend Selected'.