Yes, this can be done through the Feefo Administration Portal. To re-send a feedback request email that has previously been sent to a customer:

  • Log into the Feefo Administration Portal.
  • Go to Sales > Manage Emails.
  • Toggle 'Status' to 'Sent' and enter the email address of the customer needing the duplicate email.
  • Click on 'Search Emails'.
  • From the list of emails produced, find the required sale, select it by ticking the box at the left-hand end of the row and click on the button 'Resend Selected'.