Text file field name
XML field name (case sensitive)
Required/Optional
Default value
order ref
order_ref
Required
None

order ref is the unique identifier for the order. This is your order reference number and is used by Feefo to uniquely identify an order. Each order will have this information so if the customer has bought a single item, the order reference will be used once. If the customer has bought five items as part of the same order, five items will have the same order reference. Feefo recognises where this relationship occurs and only sends a single feedback request email to customers purchasing multiple items.

order ref is also output as part of the data sent to your website through the Reviews API when integrating Feefo with authentication. For more details, see Reviews API (Customisable Integration).

Sales File Field: descriptionSales File Field: product search code