To download a copy of all feedback to a text file, use the Download Feedback API. The APIĀ generates a single flat text file named, by default, download-feedback.txt. The file can then be used for importing review data into a Customer Relationship Management (CRM) database or other merchant-based system.

An example of this API's URL is:

https://api.feefo.com/api/download-feedback?merchantidentifier=example-retail-merchant&apikey=2de0a1ad-331b-49b1-a3d2-39a908c05209

Where:

  • The value of the merchantidentifier should be replaced with merchant's own Feefo merchant identifier.
  • The value of the API key should be replaced with the merchant's own Feefo API key.

Both the merchant identifier and API key can be found in the Feefo Administration Portal under Settings > Business Details. For more details see Find Your Merchant Identifier and API Key