Feefo caches data between updates to ensure the quality of service for all Feefo customers. This means that there can be a delay of up to 4 hours between a review being left by a customer and the numbers or rating updating a Feefo integration badge. This delay also affects merchants using Feefo's XML integration so where a merchant has created a customised integration, review data may not appear straight away.

As the cache delay is not present in the data that's published on the Feefo website, to see up-to-date ratings and reviews at any time, visit your merchant reviews page on Feefo.